Privacy Policy

Introduction

Atlas Automation Systems respects your privacy and is committed to protecting any information that we collect or process. This Privacy Policy explains what information we may collect, how we use it, and the measures we take to protect your data. Atlas Automation Systems provides missed-call response and customer communication automation services for local service businesses, including HVAC, plumbing, electrical, and other trade professionals.

Information We Collect

When a business engages our services, we may collect the following types of information:

• Business name, address, and contact information
• Business owner or representative contact details (name, email, phone number)
• Customer information collected through automated text responses (name, phone number, service request details, urgency level, preferred appointment time)
• Call logs and interaction records for the purpose of delivering our service

How We Use Information

All information collected by Atlas Automation Systems is used solely to facilitate communication between our client businesses and their customers. Specifically:

• To automatically send follow-up text messages on behalf of our client businesses when a phone call is missed
• To collect and organize customer information for the business owner
• To deliver lead notifications to the business owner via email or SMS
• To improve and maintain the quality of our automation services

SMS Communications

Atlas Automation Systems facilitates SMS communications on behalf of participating businesses. The following applies to all text messages sent through our platform:

• Messages are sent only in response to customer interactions with a business, such as a missed phone call, service inquiry, appointment request, or customer follow-up.
• Message frequency varies based on customer interaction and is not predetermined.
• Message and data rates may apply depending on the customer's wireless carrier plan.
• Customers may opt out of receiving SMS messages at any time by replying STOP to any message.
• Customers may request assistance by replying HELP to any message.

Customer Consent

Customers may receive SMS communications after contacting a participating business. By initiating contact with a business that uses our services, such as placing a phone call or submitting a service request, customers consent to receive follow-up communications related to their inquiry. All messages are related only to customer inquiries, appointments, service requests, and direct communication with the business.

Communications We Do Not Send

Atlas Automation Systems does not send, and our platform is not used for, the following types of communications:

• Unsolicited marketing messages
• Promotional campaigns or sales offers
• Affiliate marketing messages
• Bulk advertising communications

Data Sharing

Atlas Automation Systems does not sell, rent, trade, or share customer information for advertising or marketing purposes. Information collected through our system is used solely to facilitate communication between businesses and their customers. Customer information is shared only with the respective business owner for whom the service is provided, and is not disclosed to any other third party except as required by law.

Data Security

We implement appropriate technical and organizational measures to protect the information we process. Access to customer data is restricted to authorized personnel only, and all data transmissions are handled securely.

Data Retention

Information is retained only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Businesses may request deletion of their data at any time by contacting us.

Your Rights

If you are a customer who has received a text message from our system on behalf of a business, and you wish to opt out or have your data removed, please contact the business directly or reach out to us using the contact information below.

Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us: